Reducing Client Waiting Time

The topic for this issue, “Reducing Client Waiting Time,” addresses a common problem for managers of family planning programs. Long waits in clinic waiting areas can create barriers that prevent your services from reaching family planning clients.

Analyzing client waiting time and then developing a program to reduce long waits can be done easily and inexpensively. This process usually improves clients’ satisfaction, strengthens organization capabilities, and increases staff productivity.

This issue of The Family Planning Manager describes a simple Client Flow Analysis that managers and their staff can use to assess client waiting time. It discusses how this information can be used to identify organizational factors which contribute to waiting time. It also suggests ways to promote a smooth and efficient flow of clients through your clinic.