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Este abrangente glossário de termos gerenciais usados em programas de saúde e de planejamento familiar contém 400 termos e definições com referência cruzada em inglês, espanhol e português.

La Herramienta de administración y sustentabilidad organizacional (MOST) es un proceso participativo, de evaluación rápida para identificar las necesidades de administración de una organización y hacer planes para las mejoras.

Rapid Pharmaceutical Management Assessment: An Indicator-Based ApproachDeveloped by MSH’s Rational Pharmaceutical Management (RPM) project, this invaluable resource presents 46 indicators for evaluating and comparing the performance of pharmaceutical systems.

As family planning programs expand, the mandate to do more with fewer resources becomes stronger. Family planning managers must strive to improve access and quality without increasing the financial burden on already under-funded programs. Perhaps you are concerned about future sustainability and the withdrawal of subsidies.

Human Resource Development (HRD) is a strategic and comprehensive management area that involves establishing policies, practices, and administrative structures that focus on an organization’s most valuable resource--its people.HRD is a leadership, financial, and management issue. Personnel costs consume 70 to 80% of the budget of most organizations.

Purpose: To assist non-governmental organizations (NGOs) and program managers assess management strengths and weaknesses so that they can jointly formulate and implement a management development program. Description:

Purpose: To allow effective, rapid, inexpensive, large-scale, decentralized implementation of health programs and projects. Intended Users: Ministry of Health (MOH) at central, provincial, and district level, non-government organizations (NGOs), hospitals, and any organizations or groups responsible for program implementation within a decentralized health care system. Description:

Purpose: To assess the appropriateness of computerizing a health facility warehouse. If users are interested in receiving technical assistance to improve and/or computerize the logistics information system, Management Sciences for Health (MSH) will analyze the responses to determine the initial steps in this process. Description:

Purpose To provide a framework and tools to help countries assess options for expanding social insurance coverage and make decisions about social insurance policies. Description

Purpose:This tool helps program managers and clinicians determine the extent to which current reproductive health services are youth-friendly.

Purpose:To provide health care staff with a continuous quality improvement approach to maternal health services.Description:COPE is a process and a set of simple and practical tools for assessing and improving the quality of maternal health services. The process encourages self-assessment and joint problem solving by service staff and supervisors.

Purpose: To evaluate and improve counselor-client interactions. Description:

This tool, developed in partnership with Stop TB/WHO and the World Bank, assists DOTS programs in identifying performance problems; underlying stakeholder motivations that may contribute to those problems; and potential incentives, enablers, and system improvements that can address motivational challenges. 

Employee satisfaction refers to the employee’s sense of well-being within his or her work environment. It is the result of a combination of extrinsic rewards, such as remuneration and benefits, and intrinsic rewards, such as respect and appreciation.

The HRH Action Framework is designed to assist governments and health managers to develop and implement strategies to achieve an effective and sustainable health workforce.

La Herramienta de Administración y Sustentabilidad Organizacional para Programas Nacionales de Control de la TB (MOST para la TB) es un proceso para mejorar la administración de un PNCT, cuyo resultado final es contribuir a lograr los tres objetivos principales de los PNCT.

By Newbrander, W., C. Peercy, M. Shepherd-Banigan, and P. Vergeer.International Journal of Health Planning and Management Epub 28 October 2011.

Purpose: To improve maternal and child health by empowering people to take better care of their health, strengthening communities and local governments' health management capacity, and promoting healthy lifestyles. Tool description:

The Compendium can be searched by the following categories: technical area, region, country, target population, and type of practice (best practice or promising practice). You can narrow your results further by using the keyword search.

This tool, an interactive training DVD, is appropriate for advocating and training on family planning and maternal, neonatal, and child health, targeting primary and secondary facility level providers and trainers, as well as for community health workers.

FinMAT helps managers assess their organizations’ financial management capacity, identify areas for improvement, make specific action plans to address shortcomings, and monitor for improvement The heart of FinMAT is an instrument for collecting and summarizing technical information about an organization’s financial management systems and practices.

The first management book written specifically for family planning program managers, this award-winning handbook has become a standard text in management training courses around the world.A practical guide for managers of health and family planning programs, this handbook provides practical information on:planningcoordinationstaffingsupervisiontrainingmanagement informationcontraceptive logisticsf

Managers everywhere need specific solutions to the critical challenges facing public health and development programs.

In a world of rising health care costs and increasing health care needs, access to tested approaches and techniques in the management of health care is more vital than ever. This compendium offers practical tools and techniques to address current challenges in public health management.

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