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Este abrangente glossário de termos gerenciais usados em programas de saúde e de planejamento familiar contém 400 termos e definições com referência cruzada em inglês, espanhol e português.

La Herramienta de administración y sustentabilidad organizacional (MOST) es un proceso participativo, de evaluación rápida para identificar las necesidades de administración de una organización y hacer planes para las mejoras.

Rapid Pharmaceutical Management Assessment: An Indicator-Based ApproachDeveloped by MSH’s Rational Pharmaceutical Management (RPM) project, this invaluable resource presents 46 indicators for evaluating and comparing the performance of pharmaceutical systems.

As family planning programs expand, the mandate to do more with fewer resources becomes stronger. Family planning managers must strive to improve access and quality without increasing the financial burden on already under-funded programs. Perhaps you are concerned about future sustainability and the withdrawal of subsidies.

Human Resource Development (HRD) is a strategic and comprehensive management area that involves establishing policies, practices, and administrative structures that focus on an organization’s most valuable resource--its people.HRD is a leadership, financial, and management issue. Personnel costs consume 70 to 80% of the budget of most organizations.

Purpose: To assist non-governmental organizations (NGOs) and program managers assess management strengths and weaknesses so that they can jointly formulate and implement a management development program. Description:

Purpose: To examine the effectiveness of stock monitoring and record-keeping practices in warehouses and help users identify suggestions for improvement.

Purpose: This toolkit provides managers and facilitators with exercises, tools, and guidelines to improve managers’ skills in leading and managing teams and strengthening individual and team performance to produce results.

Purpose: To allow effective, rapid, inexpensive, large-scale, decentralized implementation of health programs and projects. Intended Users: Ministry of Health (MOH) at central, provincial, and district level, non-government organizations (NGOs), hospitals, and any organizations or groups responsible for program implementation within a decentralized health care system. Description:

Purpose: To provide the organization with a means of managing the performance of their staff through identifying critical performance objectives for all employees which are linked to the priority goals of the organization and reviewed on a specific time frame. Description:

Purpose The purpose of the framework is to provide a structure for developing an integrated plan and budget. Description

Purpose: To collect information about priority nutrition activities to strengthen the nutrition components of primary health care programs at the district level. Description:

Purpose: To conduct indicator-based assessments of a pharmaceutical system. Description:

Purpose: To assess the appropriateness of computerizing a health facility warehouse. If users are interested in receiving technical assistance to improve and/or computerize the logistics information system, Management Sciences for Health (MSH) will analyze the responses to determine the initial steps in this process. Description:

Purpose: The Quality Assurance Manual can be used by national, state or local level health institutions to evaluate the quality of health services at service delivery sites, to determine whether they meet predetermined quality standards in order to be accredited.

Purpose: The User’s Guide was prepared for two reasons: To document the experience and lessons of the Management Sciences for Health (MSH) Turkey program in implementing quality surveys, and

Purpose To provide a framework and tools to help countries assess options for expanding social insurance coverage and make decisions about social insurance policies. Description

Purpose:This tool helps program managers and clinicians determine the extent to which current reproductive health services are youth-friendly.

Purpose:To provide health care staff with a continuous quality improvement approach to maternal health services.Description:COPE is a process and a set of simple and practical tools for assessing and improving the quality of maternal health services. The process encourages self-assessment and joint problem solving by service staff and supervisors.

Purpose: To evaluate and improve counselor-client interactions. Description:

This tool, developed in partnership with Stop TB/WHO and the World Bank, assists DOTS programs in identifying performance problems; underlying stakeholder motivations that may contribute to those problems; and potential incentives, enablers, and system improvements that can address motivational challenges. 

CORE Plus training course conducted for Syrian NGOs in Turkey, 2017. Photo Credit: Steven Collins/MSHPURPOSETo achieve universal health coverage it is essential to know the cost of services so that sufficient resources can be provided for good quality of care.

The Challenge Model is a simple learning tool for teams to use in the workplace to address real challenges and achieve results. Beginning with creating a shared vision, the Challenge Model creates motivation and commitment within teams enabling them to face their challenges and achieve results.

Employee satisfaction refers to the employee’s sense of well-being within his or her work environment. It is the result of a combination of extrinsic rewards, such as remuneration and benefits, and intrinsic rewards, such as respect and appreciation.

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